Are you a real people-person? Enjoy speaking to others on the telephone? Want to make a huge difference?

We’re looking for enthusiastic and motivated volunteers to help support our busy Claire House Lottery Team. Each week, you’ll make between 30-40 phone calls to thank new lottery sign-ups and ensure supporters have received their welcome pack from Claire House. You’ll update a basic Excel spreadsheet and, after you’ve finished making your calls, send this to our Fundraising Team.

This role focuses on retaining new lottery sign ups and giving supporters a wonderful experience. By ensuring a high level of customer service we have found that retentions stays high and vital funds can be raised to support local children and families.

This role can be done from the comfort of your own home (if you’d prefer to be office-based this can be arranged) and you’re free to fit the calls around your own schedule. However, these calls are time sensitive and you will need to be able to do them on a weekly basis (at a time you find most convenient).

You’ll need to have excellent communication skills and be a real people-person. A friendly and polite phone manner is essential. Volunteers should be confident working independently and have effective time management skills. You’ll need to have basic Microsoft Office knowledge, including Excel. Confidentiality is vital, as this role involves dealing with supporter data. Ongoing support and guidance will be provided, including a training session prior to starting the role.

Apply Here