Your privacy is important to us at Claire House Children’s Hospice. Please read our privacy policy which sets out how we use and protect any information that you give to us.

Read the one-off donation text-to-donate terms and conditions.

Read the text-to-donate-monthly terms and conditions.

General terms and conditions relating to all text-to-donate campaigns

  • When you donate via SMS to Claire House Children’s Hospice please note that in addition to the donation, you will incur your standard network message charge (based on your service provider rates).
  • Claire House Children’s Hospice will receive 100% of each donation.
  • All donations will go towards continuing to support seriously and terminally ill children and reaching out to those we don’t currently care for.
  • Please ensure you spell the keyword carefully and send your text message to the correct short code or your donation will not be received.
  • If your keyword and short code are valid, you will be charged the donation amount when you receive the bounce-back message – this cost will be applied directly to your mobile phone bill. It may take some time for you to receive a bounce-back message. Please wait until you receive it. Any repeat texts will result in repeat donations.
  • If your keyword or short code are invalid, you may not receive a bounce-back but may still be charged your standard network message charge. You will not be charged the donation as you will not be donating to Claire House.
  • All supporters must obtain permission from the bill payer before sending a text message. If you are under 16 years old, you must have your parent or guardian’s permission to send a text donation to us.
  • All donations to Claire House Children’s Hospice including the donation from the text, are non-refundable.
  • Claire House Children’s Hospice, Cymba Integrated Solutions Ltd and their subcontractors, subsidiaries and/or agencies cannot accept any responsibility for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text being lost or not properly received.
  • Claire House Children’s Hospice is a registered charity, number 1004058
  • There is no limit on the number of times you may make a donation via text but there is a daily limit of £30 on text donations. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.
  • Please note that you can donate from a UK mobile only. You cannot donate using this service from a Channel Island, Isle of Man or other non-UK mobile. If you donate using this service from a UK mobile outside England, Scotland, Wales or Northern Ireland, you may incur additional network charges.

Gift Aid – Make your donation worth more for free

  • Donations made via text are eligible for Gift Aid.  In order for us to reclaim the tax you have already paid on your gifts and make them worth 25% more, at no cost to you, call us on 0151 343 0883 or email giving@clairehouse.org.uk, including your mobile number in the email.

Text to Donate One-off Donation Terms & Conditions

Text EVERY CHILD to 70025, GIVE to 70020 or DONATE to 70456 to give £5

  • Your text will be charged at £5 plus one message at your standard network rate (based on your service provider rates).
  • Claire House Children’s Hospice will receive 100% of each donation.
  • This charity donation service enables you to donate and receive information about the work of Claire House and by using it you agree that we may contact you about future events, fundraising and how your support makes a difference.  If you’d rather we didn’t contact you again by SMS, contact our Fundraising team by telephoning 0151 343 0883 or email giving@clairehouse.org.uk, including your mobile number in the email.
  • There is no limit on the number of times you may make a donation via text but there is a daily limit of £30 on text donations. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.
  • This SMS service is being provided for Claire House by Cymba Integrated Solutions Ltd, 110 Gloucester Ave, London NW1 8HX.
  • Click here for General Terms and Conditions relating to all text to donate campaigns.

Text to Donate Monthly Donation Terms & Conditions

How we use your personal information

Your privacy is important to us at Claire House Children’s Hospice. Please read our privacy policy which sets out how we use and protect any information that you give to us.

You are in control of your support

  • This is a monthly subscription service where you receive a free text message the day before your donation is due. If you are happy to give, you don’t need to do anything and your donation will come off that particular month’s phone bill or your pay-as-you-go credit, plus you’ll be charged for one standard rate message.

Using SKIP

  • If you would prefer not to give, reply SKIP within 24 hours of receiving the text and we will not proceed with your donation for that month. You’ll receive a message confirming that your payment will not be taken. You’ll be charged one standard rate text message.
  • If your phone is out of range or switched off when we send the first text, you don’t need to worry. We will only take your gift 24 hours after we know that your phone has received our message.

Seeing the difference your donation has made

  • We want you to see the difference your donations are making so we will send you links to images and other content that you can view on an internet-enabled phone – or on your computer. We won’t charge you for this content but, as with any mobile browsing, viewing it could mean you incur charges from your network provider.

Some important details

  • Claire House Children’s Hospice will receive 100% of each donation.
  • All donations will go towards continuing to support seriously and terminally ill children and reaching out to those we don’t currently care for.
  • This charity donation service enables you to donate and receive information about the work of Claire House and by using it you agree that we may contact you about future events, fundraising and how your support makes a difference.  If you’d rather we didn’t contact you again by SMS, contact our Fundraising team by telephoning 0151 343 0883 or email giving@clairehouse.org.uk, including your mobile number in the email.

Ending your support

  • We hope that you won’t cancel your donation and that you will use the SKIP system if you decide not to give in a particular month. However, if you want to end your donation permanently, you can reply and text STOP to unsubscribe. You’ll be charged one standard rate text message.
  • In the event that any of our text messages cannot be delivered to you, your mobile network will try to redeliver the message for the next 14 days. If still unsuccessful we will stop trying for that month and try again next month as normal.