Our impact in action

At Claire House we recognise the need to understand our impact as we continue to grow and develop our services to better meet the needs of the babies, children, young adults and families that we exist to support. In recent years we have been able to publish information about the variety of services that we offer, and the number of people that we support, but this report aims to go one step further and evidence the impact of these services.

Measuring our impact is crucial for several reasons. Firstly, it ensures that the care provided meets the highest standards and truly benefits the children and their families. By evaluating outcomes, we can identify areas for improvement and allocate resources more effectively, ensuring that every child receives the best possible care. Additionally, demonstrating impact helps secure funding and support from supporters and commissioners, as they can see the tangible difference their contributions make. Finally, it helps build trust within the community and among those who rely on the hospice’s services, through enhanced transparency and accountability. Overall, measuring impact is essential for continuous improvement, sustainability, and delivering compassionate, high-quality care. 

To produce this report we commissioned Social Value Business (SVB), who are specialists in researching and reporting on outcomes, impact and Social Return on Investment (SROI). For the purpose of this report we have chosen to focus on outcomes and impact for the following stakeholder groups; families, bereaved families, children, young people, clinical community partners and volunteers. You can read about our impact on each of these groups in the chapters that follow.

The Highlights