Data & Insight Manager

Claire House has an exciting opportunity for a collaborative and influential individual with excellent communication skills to lead the production, management, and protection of data within Claire House as part of an ambitious digital transformation strategy.

About Us:

Claire House is a place of positivity and laughter, where we help seriously and terminally ill children live life to the full. At Claire House we are passionate about providing outstanding care to children who aren’t expected to live to be adults, as well as support for their families, from across Merseyside, Cheshire, and North Wales. By providing specialist nursing and end of life care, as well as emotional support, Claire House helps families through some of the toughest times of their lives. It offers places for children to relax and enjoy themselves, whatever their age.

In this role, you will be :

• Overseeing, training and leading a small D&I team, inspiring them to ensure good data management principles. Responsibility for setting team goals and priorities, ensuring projects and submissions are delivered on time and within scope.

• Updating, managing and maintaining a visible record of team tasks and projects.

• Collaborating with department heads to understand their reporting requirements and translating them into actionable insights, both hands-on and via the D&I team.

• Working with leadership to establish key reporting measures and establishing a regular reporting cycle, delivering accurate, timely and relevant information to leadership, ELT and Board.

• Championing the data cause within the organisation.

• Keeping up to date with the latest technology, techniques and methods and proposing ways of using them effectively in the organisation.

• Developing interactive visualisations and reports to help senior management track key performance indicators (KPIs) to help make strategic decisions.

• Ensuring the accuracy, consistency, quality and integrity of the organisation's data and enforcing data quality standards and procedures.

• Establishing data hygiene, quality principles and record retention processes across all organisational data sets.

• Collaborating with the Application Development Team to help build a robust, cross-system data structure to align with systems development, ensuring seamless integration of data pipelines and storage solutions, and particularly providing support for the Digital Transformation program.

• Developing and maintaining data infrastructure and system data architecture to support efficient data processing, storage, and retrieval.

• Reviewing internal data processes and recommending improvements where appropriate.

• Working with the organisation to ensure monthly/quarterly/annual KPIs and dashboards are relevant and meaningful, implementing any necessary changes.

• Automating controls to ensure data capture adheres to data principles, including working with 3^rd party suppliers to implement them.

• Reviewing reports produced by the D&I team to be issued to external sources, or Trustees.

• Working with the PMO team on any projects which uses or captures data.

• Interpreting data, analysing results using statistical techniques and providing ad-hoc reports to the organisation.

• Helping to develop systems to manage data and reduce the potential duplication of the data captured to increase the accuracy and produce better reporting as a result.

• Delivering training and monitoring to ensure data integrity across all data capture systems.

• Supporting the D&I team to produce benchmarking with other children’s hospices by building external relationships and using external sources of information.

• Occasionally assisting the Information Governance lead/Head of ICT for the organisation.

• Playing a part in managing the organisation’s data and information governance strategies, including reviewing and getting approval on the suite of IG policies.

• Helping develop and implement data governance policies to ensure that data is used ethically and in compliance with regulations.

• Covering for responding to data breaches and subject access requests with other CH departments.

• Working cross-organisationally to ensure continued compliance with GDPR and data protection laws.

• Helping provide guidance on data security and privacy measures to protect sensitive information stored within systems.

What we offer you:

In addition to a competitive salary:

• Generous annual leave – 35 days including bank holidays

• Company pension scheme

• Life cover 2 x salary

• Free on-site car parking

• Free eye sight test

• Cycle to Work Scheme

Should you require any further information or want to discuss this opportunity please contact Jonathan Richards, Head of ICT (Jonathan.richards@clairehouse.org.uk)

Closing date for applications: Sunday 2nd November 2025

Claire House wants to meet the aims and commitments set out in its equality policy and will appreciate your help and co-operation in completing the Equality and Diversity form here.

Completed applications should be emailed to jobs@clairehouse.org.uk.

Only shortlisted candidates will be contacted for interviews.

This organisations recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.

Registered Charity No. 1004058