Who do we help
Claire House has been supporting families and providing care for children and young people across Merseyside, Cheshire and North Wales since it opened in 1998.
The hospice was extended in 2007 to provide purpose built facilities for young adults. We are currently providing care for over 200 babies, children and young people and supporting more than 200 bereaved families.
What to expect next?
What to expect when your referral has been accepted?
Once your child has been accepted, a member of the care team will contact you to let you know. This will also be confirmed in writing to you and the professionals involved in your child’s care.
Every child and family will then be allocated to a team: if you have been accepted into our hospice to home or family support teams then a member of the team will contact you to make arrangements to arrange your care and support plan.
If your referral was respite for your child at the hospice we will inform you how many nights’ respite you have been allocated for the next 12 months. This is based on each child and the family’s individual needs. A member of the team will contact and invite you to the hospice for a first visit and to have a look around. Arrangements will then be made to develop with you a detailed care plan for your child’s care when he/she comes into the hospice.
The respite co-ordinator will contact you after your first visit to arrange for you to come in for a first stay. Parents are asked to stay with their child during their first stay but it is up to you whether you stay for any future visits.
Following your first visit to Claire House, you will receive a respite request form to allow you to book respite for the next six months. The respite co-ordinator will work closely with you to book your child in for future stays.
All families are entitled to emergency respite which can be used in addition to your usual respite allocation. Reasons to request emergency respite can include family bereavement, parent/carer exhaustion, parent/carer illness, step down from hospital after a prolonged stay or following major surgery, breakdown of care package and significant building work at home.
What to expect if your referral has not been accepted?
If your child does not meet Claire House eligibility criteria you will receive a telephone call to inform you. The decision will be confirmed in writing to you and the professionals involved in your child’s care.
We will also endeavour to signpost you to other services which may be able to offer help/support for you and your child.
We also encourage you to contact us again if circumstances change in the future as we would certainly re-assess the situation.
Should you wish to appeal then please write to:
Mrs J Sutherland-Oakes
Director of Care
Claire House Children’s Hospice
All parents are encouraged to contact Claire House if they have any questions or anything they wish to discuss.